Shipping policy

We ship everywhere in the United States, as well as a handful of international countries!

Shipping Times and Shipping Speed

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up and sent out to you. When the order is placed anytime after 12PM the order will be shipped out the next morning. However, unexpected delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed including Sundays. Shipping times do not guarantee package arrival date.

All of our packages are shipped out via USPS, UPS, or Fedex.  We offer a variety of shipping speeds through these carriers. Tracking labels are sent out to the email provided at checkout once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service.

Items Damaged During Shipping

ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Sky Rise Vapor and the customer. Broken packages must be photographed and documented before a return package will be sent out. Sky Rise Vapor must be informed of the break within two days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will address this issue as soon as we possibly can. Please remain polite throughout the broken items replacement process, being upset about the situation will not speed up the process.